Frequently Asked Questions

See The V📷be — 30-Day Limited Money-Back Guarantee & Warranty Policy at See The Vibe, we stand behind the quality of our chromotherapy meditation glasses. Each pair is thoughtfully crafted using natural bamboo, making every piece uniquely beautiful. Due to the organic nature of our materials, natural variations are expected and celebrated.
Please review our policy carefully before purchasing.
*** 30-Day Limited Money-Back Guarantee
We offer a 30-day money-back guarantee only for the following situations:
*** Manufacturer defects
***Damage incurred during shipping (upon arrival)
This guarantee does not apply to normal wear, misuse, or natural material variations.
📷 Eligibility Requirements
To qualify for a refund or replacement, all of the following conditions must be met:
Timeframe
You must contact us within 5 days of delivery.
The product must be returned within 7 days of approval.
Photo Documentation
Clear photos of the defect or damage must be submitted.
Photos must include timestamped proof showing the date.
Images must clearly display the issue.
Product Return (Required)
The item must be returned to us.
No refunds or replacements will be issued without a returned product.
Return shipping is the responsibility of the customer.
Original packaging is preferred.
Condition
Product must be returned in its original condition (aside from the claimed defect).
Items showing signs of misuse, alteration, or excessive wear will not be approved.
📷 Natural Material Disclosure (Important)
Our glasses are made from real bamboo and laser-burned designs, which naturally include:
• Wood grain variations
• Color differences
• Slight texture irregularities
• Minor burn marks from engraving
These characteristics are normal, intentional, and not considered defects.
They are not covered under this warranty.
📷 What Is NOT Covered
The following are not eligible for refunds or replacements:
✘ Buyer’s remorse or preference changes
✘ Normal wear and tear
✘ Accidental damage after delivery
✘ Improper care or handling
✘ Natural bamboo variations (as listed above)
✘ Scratches, bends, or damage caused after use
📷 Manufacturer Defects — Replacement Option
If a defect is determined to be a true manufacturer defect (at our discretion), we may:
• Replace the item with the same or comparable product
• Issue a refund after the returned item is received and inspected
Extreme defects only — we reserve the right to determine eligibility.
📷 Refund Processing
• Refunds are issued only after the returned item is received and inspected
• Approved refunds are processed to the original payment method
• Shipping fees are non-refundable
📷 Fraud Prevention Clause
We reserve the right to deny claims that show signs of misuse, fraud, repeated abuse of the policy, or failure to comply with documentation and return requirements.
📷 How to Start a Claim
Please contact us at:
support@seethevibe.vip
Include:
• Order number
• Description of the issue
• Timestamped photos
📷 Final Note
By completing a purchase with See The Vibe, you acknowledge and agree to this policy in full.
We appreciate your understanding and your support of small-batch, intentional, nature-crafted products.